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Xerox UK

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Partnering a Global organisation’s UK Service Engineering Division

 

Our Brief

Transform a 27% employee satisfaction rating.

Intervention

 
  • Workshops & Mentoring (Engineering Team and UK Managers).

  • Two senior managers completed our Training the Trainer Course.

  • Problems identified – solutions co-created. 

 

Outcome

 
  • Metrics – 13/15 performance indicators significantly increased.

  • Major increase in employee satisfaction rating.

  • Team / Community working effectively.

  • Business Results saw a positive increase.

  • We are now providing a roll-out of 2-day workshops across the UK for Xerox UK.

  • Xerox management able to deliver workshops specially designed by us.

Comments from the attendees

“We gained a sense of community."
“We experienced the ability to change”
“We've seen the return of team spirit.”
“The team have improved spirit with a real focus and pride.”
“We have better enthusiasm to get the job done professionally, on time, and with a belief in the company.”
“People are more positive about the future and this has affected others as they come into contact with them,
be it colleagues or customers.”
“You gave me hope and you have far exceeded my hopes.”

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Last reviewed: March 28, 2008
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